![]() ![]() ![]() It comes after hundreds of people filed complaints for not being refunded for their package holidays that. The travel sector has been one of the hardest hit during the pandemic and has faced the most scrutiny from the CMA, which wrote to more than 100 firms reminding them of their responsibility to process all refunds within 14 days by law for any cancellations. TELETEXT holidays are currently under investigation failing to refund customers. Teletext Holidays faces legal action unless it pays back 7m to customers whose holidays were cancelled owing to the pandemic, a watchdog has said. Customers who received a Refund Credit Note for the full value of their original booking and have partially redeemed it as at and 3. Teletext will also have to provide the CMA with regular reports on the progress of its repayments.ĭedicated pages for refunds will be created on the company’s websites and those who received credit notes but not yet used them will also be offered the opportunity to receive a cash refund instead. Customers who have been paid a partial cash refund as at. The address: TRULY TRAVEL LIMITED, T/as Teletext Holidays. Alternatively, if you paid on a debit card, speak to your bank as you may quality for a Chargeback claim this. Given they cancelled, you are definitely due a refund - the delay could be the number of. “With international travel resuming and many people considering long-awaited trips abroad, all package holiday firms must give refunds within 14 days where these are due, and should also provide clear cancellation information so that no one else is unnecessarily put through this ordeal.” You may also be able to claim a refund if you paid on credit card, via Section 75. “As a result of our work, customers who have waited many months for their money back from Teletext Holidays and Alpharooms will now receive a full refund. Whilst it is clear that Teletext Holidays is processing refunds, it is doing so VERY slowly and in my view haphazardly. ![]() Companies should be doing the right thing without the threat of court action. At the end of April the CMA informed parent company Truly Holdings that it was preparing to take them to court unless an undertaking was signed.Īndrea Coscelli, chief executive of the CMA, said: “There’s no excuse for travel firms to delay refunding customers what they are legally owed, even in these extraordinary times. Holidaymakers with package holidays are entitled to a full refund within 14 days when the tour operator cancels. ![]()
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